Warranty Policy

Our tungsten carbide products are manufactured using 100% raw materials and rigorous quality control measures. We warrant our products against defects in materials and workmanship under normal use and service. 

This warranty covers defects related to:

  1. Retop Carbide shall provide the products dimensions are exactly according to the drawings
  2. Retop carbide shall guarantee the hardness, density,. bending strength and other specification for all the items.
  3. We will make sure that all the material are 100% raw material.
  4. Retop carbide shall guarantee the surface finishing is nice and qualified.
  5. All the products are based on the ISO standard.

 


 

This warranty does NOT cover:

  1. Damage caused by misuse, abuse, neglect, accidents, or unauthorized repairs.
  2. Normal wear and tear (e.g., dulling of the cutting edge).
  3. Damage caused by improper storage or handling.
  4. Products modified or altered in any way.

 

To make a warranty claim, please contact us with proof of purchase and a description of the defect. We will assess the claim and, if valid, repair or replace the defective product at our discretion.

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