Warranty Policy
Our tungsten carbide products are manufactured using 100% raw materials and rigorous quality control measures. We warrant our products against defects in materials and workmanship under normal use and service.
This warranty covers defects related to:
- Retop Carbide shall provide the products dimensions are exactly according to the drawings
- Retop carbide shall guarantee the hardness, density,. bending strength and other specification for all the items.
- We will make sure that all the material are 100% raw material.
- Retop carbide shall guarantee the surface finishing is nice and qualified.
- All the products are based on the ISO standard.
This warranty does NOT cover:
- Damage caused by misuse, abuse, neglect, accidents, or unauthorized repairs.
- Normal wear and tear (e.g., dulling of the cutting edge).
- Damage caused by improper storage or handling.
- Products modified or altered in any way.
To make a warranty claim, please contact us with proof of purchase and a description of the defect. We will assess the claim and, if valid, repair or replace the defective product at our discretion.
Still have some questions?